Request Procedure
The request procedure provides a means of communication between individuals in custody and staff. Request must be submitted in writing via the Kiosk in the housing unit. The form must be completed in full and clearly state the specific request. Requests will be addressed by the appropriate personnel at the lowest possible level.
Grievance/Complaint Procedure
The grievance/complaint procedure allows individuals in custody to express concerns constructively, helping the Montrose County jail facility maintain fair, and humane Jail administration policies.
A person in custody may petition the Jail Commander to revise, revoke, or amend and existing jail policy, procedure, rule, or regulation.
- Submission: Petitions must be submitted in writing via the Kiosk in the housing unit, and clearly state the specific issue being grieved. Individuals are encouraged to include supporting materials and any recommendations for change.
- Review: Upon receipt, the Jail Commander or designee will review the petition, assign it for consideration, and determine the appropriate process (summary review or hearing). The petitioner will be notified, in writing or orally, within 72 hours (3 consecutive working days) of this determination.
- Decision: Within a reasonable time, not to exceed 30 days, the Jail Commander or his designee will issue a written decision and findings. Copies will be provided to the relevant parties.
Use of the grievance/complaint procedure will not result in formal or informal punishment.